CANADA - FREE SHIPPING // USA - FREE SHIPPING OVER $75 // INTL - FREE SHIPPING OVER $99

FAQs

Shipping

What Is Your Shipping Policy?

Orders are normally processed and shipped within 1 business day. On rare occasions processing can take 2-3 business days. You will receive an order confirmation email letting you know we’ve received your order and is being prepared to ship. Orders with tracking will receive a shipping confirmation email with tracking information once its available. When shipping via USPS there's sometimes a 1-3 business day turnaround time between when orders leave our studio in Toronto and receiving their initial scan at a USPS facility. Tracking isn’t available until the shipment receives its first scan at USPS. Estimated shipping timelines are not guaranteed. We are unable to issue refunds for shipping delays as they are beyond our control.

Shipments are usually shipped flat so they will fit in standard sized mail slots and be delivered with regular letter mail.

Please allow extra time for orders to be processed and shipped during holidays.


Where do you ship from?

All orders are shipped from Toronto, Canada.


Will I be notified when my order is shipped?

Orders with tracking will receive a shipping confirmation email with tracking information once its available. Please be advised that there can sometimes be a 1-3 business day turnaround time between when orders leave our studio in Canada and arrive at a USPS facility. Tracking is available once an shipment receives its first scan at a USPS facility.


Will I be charged Duties and Taxes?

Because of the low value of our shipments taxes and duties are not usually charged, however, there is no guarantee. Some countries outside the United States may require import tax, duties and related customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the customs office of the destination country. For further details of charges, please contact your local Customs office directly.


Can I shop in Canadian dollars?

You can shop in Canadian dollars through our shop on Etsy: etsy.com/shop/felonycase


Do you ship internationally?

Yes, we ship worldwide!


How long will my case take to arrive?

All estimated shipping timeframes are outlined below


How much does shipping cost?

All shipping costs are outlines below:

FELONY CASE SHIPPING RATES

CANADA
Standard (Untracked, 4-14 Business Days): FREE
Express (Tracked, Within 5 Business Days): $12.50

UNITED STATES
Standard (Tracked, 4-14 Business Days): $9
Express (Tracked, Within 5 Business Days): $14.50

FREE Standard shipping on United States orders over $75

INTERNATIONAL
Standard (Untracked, 7-15 Business Days): $10 (Available worldwide)
International Expedited (Tracked, 7-15 Business Days): $22 (Only available to select countries below)

FREE Standard shipping on International orders over $99

We offer international expedited shipping to the following countries:
Australia
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain and Northern Ireland
Hungary
Israel
Italy
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Portugal
Singapore
Slovak Republic
Spain
Switzerland
Turkey

Estimated shipping timeframes are not guaranteed. We are unable to issue refunds for shipping delays as they are beyond our control.

*International shipments usually arrive within 15 business days. On rare occasions they can unfortunately take up to 30 business days depending on customs in the destination country




ORDERS

Do I get a order confirmation email?

You will receive an order confirmation email to let you know we’ve received your order and it is being processed and prepared to ship. If you don’t receive an order confirmation email within 24 hours please check our Junk folder.


Can I make changes to my order?

If there are any issues with your order please email us at hello@felonycase.com within 12 hours of your purchase with your order number and any adjustments you need to make. While we can’t guarantee we’ll be able to make adjustments we will do our best to accommodate.




RETURN/EXCHANGE

What is your Return/Exchange Policy?

As long as your case is in new, resalable condition within 30 days of purchase we can return for a refund or exchange. Please email hello@felonycase.com and we’ll guide you through the process. You will be required to cover shipping back to our studio for refunds and exchanges. We will cover the cost of shipping for the exchange case back to you.

Please be advised that our shipping address for returns and exchanges is different than the ‘From’ address on the package you received. Please contact us for the correct return shipping address.


There’s an issue with the case I received, what do I do?

If something isn’t quite right or if you aren’t completely satisfied with your purchase, please email hello@felonycase.com with your order number and details of the issue along with any relevant photos.




PRODUCTS

What’s the difference between Sleek and XP?

Our Sleek cases offer the same great aesthetic and protect against minor dents and scratches. Our XP Cases are our redesigned Extra Protective cases that offer incredible protection without being bulky. This is a 2-piece extra protective case made with a precision moulded flexible TPU bumper that offers complete protection with open access to ports.

  • Complete 360° coverage
  • Protects against drops, dents, and scratches
  • Shock absorbent screen protecting bumper
  • Lightweight and not bulky
  • Easy access to all buttons and ports

We’re phasing out our Sleek Kaleidoscope Cases, once they are sold out we won’t be replenishing inventory.


Do you Make Cases for iPad/iPod/Samsung/Google?

We currently only offer our cases for iPhones.




WHOLESALE

Interested in carrying Felony Case in your store?

Awesome. Please email sales@felonycase.com with information about your store along with relevant links (Website, Instagram, Facebook, etc.)




COLLABORATIONS

Are you an influencer or popular on social media?

We love working with influencers. We primarily look to work with influencers with an engaged following who create their own unique content (great photos are a huge PLUS+ and we’re more interested in quality of content than follower count). Please email hello@felonycase.com with links to your social media accounts. Unfortunately we can’t get back to everyone – sorry!