All orders are shipped from Toronto. We ship to USA via USPS, Canada via Canada Post, and International via USPS or Globegistics depending on the country. Standard shipments generally arrive within 4-14 business days. Express shipments generally arrive within 2-7 business days. Shipping timelines are only estimates and are not guarantees. We are not liable and are unable to issue refunds for shipments that extend beyond our estimated timeframes.
Our cases are shipped in slim bubble mailer envelopes and will generally be delivered to standard sized mailboxes with letter mail.
We will gladly issue you an exchange or refund if you have changed your mind about your purchase within 14 calendar days from which the order was delivered for a refund less the shipping charges. Please ensure items being returned are in original, unused, resalable condition. For all online orders, shipping is non-refundable. The customer is responsible for all shipping costs back to our studio, if you are receiving an exchange and live in the continental US or Canada, we will ship your first exchanged item from the studio at no additional charge (this is not applicable to international orders). Please contact us for return instructions firstname.lastname@example.org
**PLEASE DO NOT RETURN PACKAGES TO THE 'FROM' SHIPPING ADDRESS ON THE PACKAGE YOU RECEIVE. THIS IS OUR FULFILLMENT PARTNER'S SHIPPING ADDRESS. WE NEED TO PROCESS RETURNS AND EXCHANGES AT OUR HEAD OFFICE. PLEASE CONTACT US DIRECTLY FOR RETURN INSTRUCTIONS PRIOR TO RETURNING YOUR PACKAGE**
Duties + Taxes on International Orders: Our packages have a low value so duties and taxes are generally not charged. We cannot guarantee this as each shipment is evaluated differently depending on customs agents in the destination country.
Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.